Who is the first point of contact for LLETS difficulties?

The agency's terminal agency coordinator (T.A.C) serves as the first point of contact for any issues related to the Law Enforcement Teletype System (LLETS). The T.A.C is crucial because they have a comprehensive understanding of the system, including its procedures and functionalities, and are specifically designated to handle queries and problems that arise within an agency. The T.A.C can effectively troubleshoot or escalate issues to the appropriate support channels, ensuring that communication is streamlined and efficient.

In this role, the T.A.C also serves as a liaison between their agency and various external support entities, making them vital in the workflow of addressing and resolving LLETS difficulties. This centralized point of contact helps to maintain consistent communication and ensures that issues are managed effectively within the organization.

While other options like the regional support team, technical support hotline, and IT department may also provide assistance, they are typically not the initial point of contact. The T.A.C is designed specifically to be that first line of communication, ensuring that all agents within the agency have a reliable resource for immediate issues.