What action must be taken if new information is discovered about an ongoing NCIC record?

When new information is discovered about an ongoing NCIC record, it is essential to update the original entry. This action ensures that the information in the NCIC database remains accurate and reflects the most current data available. Accurate, up-to-date records are crucial for law enforcement and public safety efforts, as they rely heavily on this information to make informed decisions in real-time situations.

Updating an existing record allows law enforcement agencies to maintain a comprehensive and reliable information system, which is vital for effective investigations and operations. When the record is updated, it can prevent misunderstandings or outdated information from leading to incorrect conclusions or actions in the field. Moreover, a consistent practice of updating records enhances the integrity of the database and supports overall system reliability.

The other options do not align with best practices for record management. Ignoring new information can result in significant risks and misinformation. Reporting only to a supervisor without taking further action does not resolve the need to maintain accurate records. Completely canceling the record could lead to the loss of valuable information, which might be critical for ongoing investigations. Thus, the appropriate response is to update the original entry with the new information.