If a response does not come back in a reasonable time for a Texas OLN inquiry, what should you do?

In cases where a response to a Texas OLN inquiry does not come back in a reasonable timeframe, performing a DFST (Data File Status Tool) to check the NLETS (National Law Enforcement Telecommunications System) file status is the appropriate action. This allows the operator to ascertain whether the inquiry was successfully transmitted and whether there were any issues with the request.

Checking the status through the DFST not only provides clarity on the inquiry’s progress but also helps to identify any technical or system-related delays. Knowing the status can also guide the operator in deciding the next steps, ensuring that they are informed before potentially resubmitting the inquiry or taking further action.

The other options are less effective in this scenario. Starting over could lead to redundant inquiries and potentially contribute to greater delays. Filing a complaint with the reporting agency is not a direct resolution to the issue at hand and could be considered an unnecessary escalation. Waiting longer without checking the status might further compound the issue and delay the retrieval of necessary information. Therefore, utilizing the DFST for a status check is the most logical and effective approach in this situation.